Refund & Cancellation Policy
Last updated: 29 September 2026
This policy explains how refunds and cancellations work across Mind Ur Mind’s programs. It’s organized by program, since our Sharp Brain 30-Day Program carries a specific results guarantee that our other programs don’t.
Sharp Brain 30-Day Program — Results Guarantee
You get a full refund of your fee only if all of these are true:
- You completed all 30 days of practice in the app.
- You completed all 7 classes, live or by watching a recording that Dr. Kapil approves.
- You took both the Day 1 and the Day 30 reading tests.
- You ask for the refund within 7 days of completing Day 30. After that, the guarantee no longer applies.
- On Day 30, both your effective reading speed and your retention (how much you remember from the test passage) show no improvement over Day 1.
Before a refund, we may ask you to repeat the Day 30 test with Dr. Kapil on Zoom.
- Eligibility: you must have completed all 30 days, all 7 classes (live, or a recording Dr. Kapil approves) and both reading tests. Partial completion, or stopping partway through, isn’t covered by this guarantee — see “Cancelling before finishing” below for that case instead.
- What “results” means: your own effective reading speed and retention (comprehension in the fair reading test), recorded by the app in your Day 1 and Day 30 reading tests. We use this real, recorded data to evaluate every guarantee claim — not a subjective judgment call.
- How to request it: message us on WhatsApp or email info@mindurmind.org.in within 7 days of completing Day 30, referencing the email or phone number you enrolled with. We’ll verify your checkpoint data and confirm the outcome within 3 business days.
- Processing time: once approved, refunds are issued to your original payment method via Razorpay within 5-10 business days.
Cancelling before finishing: if you stop before completing all 30 days and 7 classes, the results guarantee above doesn’t apply. Message us — we handle these on a case-by-case basis and may offer a partial refund or credit toward a future batch, depending on how much of the program you’ve used.
Other programs (Retreats, 1-on-1 Coaching, Courses)
These programs don’t carry the Sharp Brain 30-Day Program’s results guarantee, since they’re not structured around a measurable WPM/comprehension checkpoint the way Sharp Brain is.
- Retreats (online and residential): cancel at least 7 days before the retreat’s start date for a full refund. Cancellations within 7 days of the start date aren’t refundable, but we’ll offer to move your seat to a future batch where one is available.
- 1-on-1 Mind Coaching with Dr. Kapil: refundable in full if canceled before your first session. Once your first session has taken place, remaining unused sessions in a package may be refunded on a pro-rated basis at our discretion — message us to discuss your specific situation.
- Self-paced courses (e.g. the 21-Day Overthinking Reset): refundable within 7 days of purchase if you haven’t completed more than 20% of the course content.
How to reach us
For any refund or cancellation request, message us on WhatsApp at +91 95401 23161 or email info@mindurmind.org.in. Every request is reviewed personally by Dr. Kapil Dev Sharma’s team, not an automated system.